Shipping and Refund Policy

Shipping

We currently only offer standard shipping.

Here is a list of the Countries we currently ship to:

Australia, New Zealand, UK, USA, Canada.

Asia:

China, India, Indonesia, Japan, Philppines, South Korea, Thailand.

Don't see your country? Please get in contact with us and let us know.

*Due to the new EU shipping regulations we are unable to ship to the EU. We hope this changes soon!*

Refund and Exchange Policy

At Froissant, we are committed to providing our customers with high-quality products and services. We want you to be satisfied with your purchase. This refund policy outlines the circumstances under which we offer refunds and the conditions that apply.

Refunds for Eligible Cases

We are committed to complying with Australian consumer protection laws. If you believe that your situation falls outside of the below scenarios and you have a valid reason for a refund, please contact us at. We will assess your request on a case-by-case basis and determine if you are entitled to a refund, repair, or replacement as per the applicable consumer guarantees.

Refunds are Not Provided in the Following Cases:

Change of Mind: We do not provide refunds if you simply change your mind or decide that you no longer want the product. Please consider your purchase carefully before completing your order.
Personal Preference: If you decide that you don't like the product or it does not meet your personal preferences, we do not provide refunds. We encourage you to review product descriptions and reach out to us with any questions before making your purchase.
No Use for the Product: We do not offer refunds if you purchased a product and later determined that you have no use for it.
Consumer Misuse: If the problem with the product was caused by your misuse or mishandling, we are not obligated to provide a refund. Please use the product as intended and follow any provided instructions.
Awareness of Pre-Existing Issues: If you were aware of or were made aware of a problem with the product before making your purchase, we may not provide a refund for that specific issue. However, you may still be entitled to a refund, repair, or replacement for different problems with the product that were not made clear to you before the purchase.

Changes to Refund Policy

We reserve the right to make changes to this refund policy as necessary to comply with relevant laws and regulations. Any changes will be posted on this page.

Thank you for choosing Froissant. We value your trust and are dedicated to providing you with a positive experience.