Privacy & Cookie Policy

1. Introduction

Welcome to Froissant. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.froissant.com.au and use our services.

2. Information We Collect

Personal Information: When you make a purchase, we collect personal details such as your name, email address, phone number, and shipping address.
Payment Information: Including your credit/debit card details for payment processing.
Order Information: Details about the products you purchase from us.
Communication Preferences: Your communication preferences and interactions with us.
Usage Data: We may collect information about how you interact with our website, including IP address, browser type, and pages visited. This helps us improve our website and services.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Communicate with you regarding your order, including shipping and delivery updates.
Provide customer support and respond to your inquiries.
Send you promotional information, newsletters, and updates, if you have opted-in to receive them.
Improve our website and services based on your usage data.

4. How We Share Your Information

We may share your personal information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us operate our Site, such as payment processors and shipping partners.
Legal Compliance: We may disclose your information when required to do so by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Your Consent: We may share your information with third parties when you have provided your explicit consent.

5. Security

We take appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the security of your information.

6. Your Rights

You have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Withdraw consent for marketing communications.
Delete your personal information, subject to legal requirements.
Object to the processing of your data for certain purposes.
Lodge a complaint with a relevant data protection authority.

To exercise these rights, please contact us using the link to our Contact page: Contact

7. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and personalise content. You can manage your cookie preferences through your browser settings. Scroll down for more information on the cookies that we may use.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our Site is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Last updated: Wednesday 28th August 2024

Cookie Policy

At Froissant, we use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to the site owners.

2. Types of Cookies We Use

We use the following types of cookies on our Site:

Essential Cookies: These cookies are necessary for the operation of our Site. They enable you to navigate the Site and use its features, such as accessing secure areas.
Performance Cookies: These cookies collect information about how visitors use our Site. They help us understand which pages are most popular and how visitors move around the Site. This data is used to improve the Site's performance and user experience.
Functionality Cookies: These cookies allow our Site to remember choices you make (such as your username, language, or region) and provide enhanced, more personalised features.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

3. How We Use Cookies

We use cookies to:

Ensure the proper functioning of our Site.
Enhance your browsing experience by remembering your preferences and settings.
Collect statistical data on Site usage to improve our services.
Provide personalised content and advertisements.

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site, deliver advertisements, and improve your experience. These third-party cookies are governed by the respective privacy policies of the third parties.

5. Your Choices Regarding Cookies

You have the right to choose whether to accept or reject cookies. You can exercise your cookie preferences by adjusting your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Please note that disabling cookies may affect the functionality of our Site, and you may not be able to access certain features.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Cookie policy periodically.

7. Contact Us

If you have any questions or concerns about this Cookie Policy or our use of cookies, please contact us using the link to our Contact page: Contact

Last updated: Wednesday 28th August 2024